How Excellent Client Care Led to an 8-Figure Settlement

December 1, 2025 | By The Champion Firm, Personal Injury Attorneys, P.C.
how excellent client care led to an 8-figure settlement
How Excellent Client Care Led to an 8-Figure Settlement

Several years ago, I settled a client’s case for $11.2 million.

She was a repeat client. The only reason I even got her first case, which turned out to be a legal malpractice case, was that her lawyer abandoned her in a dental malpractice case.

So I ended up with a malpractice case within a malpractice case. It didn’t have a ton of upside. But I wanted to help. She’d been wronged.

I had no way of knowing she’d end up with an 8-figure case five years after that first case. And I obviously wish she hadn’t because she had life-changing injuries from a serious wreck.

But I took great care of her as a client. I got her a great result in the first case. I stayed in touch. I helped her referrals.

And when she needed me again? We were there to help.

It’s hard to advertise a conference about 10x-ing your firm with stuff like this or sell a service for getting clients this way. But this is what works and will always work for getting the best cases: caring about your clients.

What do you think? Join the conversation with me on LinkedIn.